Account or report help
Use the support form if you cannot log in, cannot access your dashboard, or something does not load correctly.
Open supportSupport
Help with accounts, pairing, assessments, and reports.
Use Blue Swan support for product questions, account access, pairing issues, dashboard problems, and report access concerns.
Where to start
Choose the support path that fits what you need.
These pathways help route common questions quickly and cleanly.
Partner pairing help
Log in to send, accept, resend, decline, or remove a pairing invitation.
Log inProfessional questions
Therapists and professionals can review the professional page, then contact support with workflow questions.
Therapist informationHelpful details
What to include in a support request.
Clear details make it easier to diagnose the issue. Include where you were in the system, what you expected to happen, and what appeared instead.
Where the issue occurred
What you saw
Who was affected
Any error message
Report or pairing issue
Approximate timing
Important note
Blue Swan support is for product and access issues.
Blue Swan support can help with accounts, pairing, assessment flow, report loading, and product questions. It is not a crisis service, emergency resource, or substitute for professional mental health care.